---
type: claim
domain: internet-finance
description: "Quality-and-Efficiency-Driven regime allows high utilization without queue explosion by scaling at √n rate"
confidence: proven
source: "Ward Whitt, What You Should Know About Queueing Models (2019)"
created: 2026-03-11
sourced_from:
- inbox/archive/internet-finance/2019-00-00-whitt-what-you-should-know-about-queueing-models.md
---

# Halfin-Whitt QED regime enables systems to operate near full utilization while maintaining service quality through utilization approaching one at rate one over square root n

The Halfin-Whitt (Quality-and-Efficiency-Driven) regime solves the fundamental tension in service system design: achieving high utilization (efficiency) without creating long delays (quality degradation). Systems in the QED regime operate with utilization approaching 1 at rate Θ(1/√n) as the number of servers n grows.

This is the theoretical foundation for square-root staffing. The regime is characterized by:
- High utilization (near 100%) without queue explosion
- Delays remain bounded and manageable
- Economies of scale: larger systems need proportionally fewer excess servers
- The safety margin grows as √n, not linearly with n

The practical implication: you don't need to match peak load with workers. The square-root safety margin handles variance efficiently. Over-provisioning for peak is wasteful; under-provisioning for average causes queue explosion. The QED regime is the sweet spot.

## Evidence

Ward Whitt identifies this as one of the key insights practitioners need from queueing theory. The regime was characterized by Halfin and Whitt in their heavy-traffic analysis of multi-server queues. The mathematical result shows that as systems scale, the relative overhead for quality-of-service decreases, creating natural economies of scale.

The Erlang C formula operationalizes this for staffing calculations, allowing practitioners to determine exact server counts given arrival rates and service level targets.

---

Relevant Notes:
- domains/internet-finance/_map

Topics:
- core/mechanisms/_map