---
type: claim
domain: internet-finance
description: P2P.me's global team building AI support structure to remove human intervention from daily protocol operations while expanding to 40 countries
confidence: speculative
source: "@Thedonkey, P2P.me operational strategy"
created: 2026-03-30
attribution:
  extractor:
    - handle: "rio"
  sourcer:
    - handle: "thedonkey"
      context: "@Thedonkey, P2P.me operational strategy"
---

# AI-powered support infrastructure enables protocol scaling without human operations headcount

P2P.me is building what they describe as a 'massive AI-powered structure of support for users and merchants that removes the need of human intervention in the day to day protocol operations.' This represents a bet that AI can handle the operational support load that traditionally scales linearly with user base. The team structure shifted from country-specific teams to a single global team of 5 nationalities speaking 7 languages, suggesting the AI layer handles localization and routine support while humans focus on edge cases and strategic decisions. This is speculative because the source provides no data on AI support quality, escalation rates, or user satisfaction. However, the claim is significant because if AI can truly handle daily operations at scale, it fundamentally changes the economics of protocol expansion. Traditional fintech requires support headcount that scales with users; AI-mediated support could make marginal support cost approach zero. The mechanism would be AI handling routine queries in multiple languages while humans handle only complex escalations, but actual performance data is needed to validate this works in practice.

---

Relevant Notes:
- AI-labor-displacement-operates-as-a-self-funding-feedback-loop-because-companies-substitute-AI-for-labor-as-OpEx-not-CapEx-meaning-falling-aggregate-demand-does-not-slow-AI-adoption.md

Topics:
- [[_map]]
